Welcome to PT Witha Karya Utamma Support. We’re here to assist you with all your packaging needs! Below you’ll find answers to common questions, guidance on placing orders, and how to get in touch with us.
Q: How do I place an order?
A: Simply press the ‘Quote Now’ button for direct contact to our sales representative officer to get a price quotation for your packaging need.
Q: Do you offer custom packaging?
A: Yes! We specialize in custom packaging solutions. Fill out our You can contact us directly to discuss your needs.
Q: What is your minimum order quantity (MOQ)?
A: MOQ varies by product. Please reach out to us for specific details.
Q: Where do you ship?
A: We ship nationwide (and internationally, if applicable). Shipping options and rates are varied based on the packaging sizes, quantity as well as destination country.
Q: How long does delivery take?
A: Standard orders typically ship within 10 business days. Some custom orders may take longer—our team will provide an estimated delivery date.
Q: Can I track my order?
A: Yes! Once your order is shipped, you’ll receive a tracking number via email.
Q: What is your return policy?
A: We do not accept returns in general, but for any defective products or problems you can contact us directly for a solution.
Q: What payment methods do you accept?
A: For international orders we currently only accept bank transfers.
Q: I’m having trouble using the website. What should I do?
A: Try clearing your browser cache or using a different browser. If the issue persists, contact us with a screenshot and description of the problem.
We’re here to help!
